The privacy policy governs privacy practices for the website. These privacy practices apply solely to information collected on this site and govern the following:

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact. We will not sell or rent this information to anyone. However, your anonymized information may be used for statistical purposes and may be used by other entities belonging to Recyclage Express.

We will use your information to respond to your requests and provide quality service consistent with the reason for which you requested us. We will not share your information with third parties outside of our organization unless it is necessary to respond to your request, eg. for financial transactions.

Unless you ask us not to, we may contact you by email in the future to tell you about special offers, new products or services, or changes to this privacy policy.

Your access to and control over your information

You can opt out of receiving contact from us at any time. You can do the following at any time by contacting us via the email address or phone number listed on our site:


We take precautions to protect your information. When you send sensitive information through the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as transactional data), that information is encrypted and transmitted securely. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the webpage address.

Although we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you believe that we are not complying with this privacy policy, you must contact us immediately by telephone or e-mail.


To request a service on the site, a user must first complete the registration or service request form. When registering, a user is required to give certain information (such as name, address, email, etc.). This information is used to contact you about products/services on our site in which you have expressed an interest or which may be of interest to you. At your option, you may also provide additional information (such as gender, preferences, person living in the household) about yourself, but this is not required. However, this information is important so that you can benefit from a better service as well as for the purpose of improving our services.


We ask you for information on our benefit claim forms. To subscribe to our services, with us, you must provide contact information (such as name and address) and financial information (depending on the payment method chosen). This information is used for billing purposes and to fulfill your requests. If we have difficulty processing a request, we will use this information to contact you.


Our site may use cookies. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For example, when we use a cookie to identify you, you do not have to log in more than once for a password, which saves you time on our site. Cookies may also allow us to track and target the interests of our users to improve the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (eg advertisers, Google Analytics service). However, we have no access to or control over these cookies.

We share aggregate demographic information with our partners and advertisers. This is not linked to any personal information that can identify any particular person.

This site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys and competitions

From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you can choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact information will be used to notify winners and award prizes. The survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.