1. Introduction
Recyclage-Express Sàrl (hereinafter “Déménagement Express”), operator of the website https://demenagement-express.ch/ (hereinafter "the Site"), attaches great importance to the protection of the personal data of its users (hereinafter "Users" or "you"). The purpose of this privacy policy is to inform you about how we collect, use, share1 and protect your personal data, in accordance with2 to the Swiss Federal Data Protection Act (FADP) and the General Data Protection Regulation (GDPR)3 European.
2. Data controller
The controller of your personal data is:
Recyclage-Express Sàrl Av. de Riond-Bosson 12, 1110 Morges Email: contact@demenagement-express.ch
3. Data collected
We collect the following personal data:
- Identification data : name, first name, postal address, email address, telephone number,4 WhatsApp number.
- Service related data : information provided as part of quote requests (type of service, volume to be moved, departure and arrival addresses, date of move, etc.).
- Login details : IP address, browser type, operating system, pages visited on the Site, date and time of visit.
- Location data : if you allow geolocation, we may collect information about your geographic location.
- Financial data: In case of online payment, we collect information relating to your means of payment. This information is processed securely by our payment service provider and is not stored by Déménagement Express.
- Cookies and similar technologies : we use cookies and other tracking technologies to improve your experience5 user, analyze traffic on the Site6 and personalize content.
4. Legal bases for processing
We process your personal data on the following legal bases:
- Execution of the contract : the processing is necessary for the performance of the contract concluded with you (for example, for the carrying out of a move).
- Consent : you have consented to the processing of your personal data for one or more specific purposes (e.g. for sending newsletters). You can withdraw your consent at any time.
- Legitimate interest : processing is necessary for the purposes of the legitimate interests pursued by Déménagement Express (for example, for the improvement of our services, the prevention of fraud).
- Legal obligation : processing is necessary for compliance with a legal obligation to which Déménagement Express is subject (for example, tax or accounting obligations).
5. Purposes of processing
We use your personal data for the following purposes:
- Management of quote requests and orders.
- Execution of moving, clearance, cleaning, transport services.
- Customer relationship management.
- Billing and payment management.
- Sending communications relating to our services (only with your consent).
- Improving our services and the Site.
- Statistical analysis of the use of the Site.
- Fraud Prevention and Site Security.
- Compliance with our legal obligations.
- Dispute management.
6. Recipients of data
Your personal data may be shared with:
- Our employees : within the framework of their functions and for the purposes mentioned above.
- Our subcontractors : service providers who assist us in the performance of the services (e.g. carriers, payment providers, web hosts). We ensure that our subcontractors provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures, so that the processing meets the requirements of the7 LPD and GDPR.
- Our partners: Recyclage-Express.ch and Geekworkers.ch, as part of our joint activities and to offer you complementary services.
- Public authorities : if required by law or in the context of legal proceedings.
7. International data transfers
Your personal data is mainly processed in Switzerland. However, some of our subcontractors or partners may be located outside Switzerland or the European Economic Area (EEA). In this case, we ensure that data transfers are governed by appropriate safeguards, such as the European Commission's standard contractual clauses or the Swiss-US Privacy Shield.
8. Data retention period
We keep your personal data for the period necessary for the purposes for which they were collected.8 been collected, and in accordance with the legal and regulatory obligations in force. For example:
- Data relating to quotes and orders : 10 years from the end of the service (legal limitation period in Switzerland).
- Billing data : 10 years from the invoice date (legal obligation to retain accounting documents).
- Login details : 12 months.
- Data collected via cookies : see section 10 “Cookies” below.
9. Data security
We implement appropriate technical and organizational measures to protect your personal data against9 loss, misuse, unauthorized access, disclosure, alteration and destruction.10 These measures include in particular:
- Securing access to our computer systems.
- Use of security protocols for data transfer (HTTPS).
- Raising awareness of data protection among our employees.
- Selection of subcontractors respecting high security standards.
- Using WordPress: We use recognized security plugins and keep WordPress and its extensions up to date to ensure an optimal level of security.
- Strong passwords: We enforce the use of strong passwords for access to the site administration.
10. Cookies
The Site uses cookies and other tracking technologies. Cookies are small text files that are stored on your computer or mobile device when you visit a website.11
- Types of cookies used :
- Necessary cookies : these cookies are essential for the proper functioning of the Site and allow you to use its basic features (for example, navigation between pages, access to secure areas).
- Performance cookies : these cookies collect information about how you use12 the Site (for example, the pages you visit most often,13 error messages you encounter). These cookies do not collect information that identifies you. They are used to improve the functioning of the Site. Examples: Google Analytics, Matomo, etc.
- Functional Cookies : these cookies allow the Site to remember your choices (for example, your user name, your language) and to provide you with enhanced and personalized features.
- Targeting or advertising cookies : these cookies are used to14 offer you more relevant advertising based on your interests. They are also used to15 limit the number of times you see an advertisement and to measure its effectiveness16 advertising campaigns. Examples: Google Ads, Facebook Pixel, etc.
- Cookie management : you can set your browser to refuse cookies or to alert you when cookies are being sent. You can also delete cookies already stored on your computer. Please note that refusing cookies may affect your user experience and prevent you from using certain features of the Site.
- Analysis tools : we use common web analytics tools such as Google Analytics to collect information about the use of the Site and improve our services. These tools use cookies to collect data anonymously. You can consult the Google Analytics privacy policy here: https://policies.google.com/privacy?hl=fr
11. Your rights
In accordance with the DPA and the GDPR, you have the following rights regarding your personal data:
- Right of access17 : you have the right to obtain confirmation as to whether or not personal data concerning you are being processed and,18 where they are, to access this data and obtain a copy of it.
- Right of rectification : you have the right to have personal data concerning you that is inaccurate rectified.
- Right to erasure (“right to be forgotten”) : you have the right to obtain the erasure of your personal data in certain circumstances (for example, when the data is no longer necessary19 with regard to the purposes for which they were collected).20
- Right to restriction of processing : you have the right to obtain the restriction of the processing of your personal data in certain circumstances (for example21 example, when you dispute the accuracy of the data).
- Right to data portability : you have the right to receive the personal data concerning you that you have provided to us, in22 a structured, commonly used format23 and machine-readable, and to transmit them to another controller.
- Right to object : you have the right to object at any time,24 for reasons relating to your particular situation, to the processing of your data25 personal data based on the legitimate interest of Déménagement Express.
- Right to withdraw your consent : if the processing of your personal data is based on26 your consent, you have the27 right to withdraw this consent at any time.
12. Exercising your rights
To exercise your rights, you can contact us at the following address:
Recyclage-Express Sàrl Av. de Riond-Bosson 12, 1110 Morges Email: contact@demenagement-express.ch
We undertake to respond to your request within one month of receipt. This period may be extended by two months, taking into account the complexity and number of requests.
13. Complaint to a supervisory authority
If you believe that the processing of your data28 personal data constitutes a violation of the DPA or the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in29 the Member State of the European Union of your habitual residence, your30 workplace or the place where the violation is alleged to have been committed. In Switzerland, the competent supervisory authority is the Federal Commissioner for31 Data Protection and Transparency (PFPDT).
14. Modification of the privacy policy
We reserve the right to modify this32 privacy policy at any time. Any changes will be posted on the Site. We encourage you to review this page regularly33 to be informed of any changes.
15. Language
This privacy policy is written in French (fr_FR).