Terms and conditions

1. Introduction

These general terms and conditions (hereinafter “GTC”) govern the contractual relations between Recyclage-Express Sàrl (hereinafter “Déménagement Express”), operator of the website https://demenagement-express.ch/ (hereinafter “the Site”), and its customers (hereinafter “the Customer”).

2. Benefits

Express Moving offers the following services:

• Move : Moving for individuals and businesses in Switzerland, including dismantling and reassembling furniture, packing and unpacking, and purging washing machines.
• Storeroom : Removal of bulky objects, furniture, and waste.
• Cleaning : Cleaning of homes and professional premises after a move or clearance.
• Transport (Express Transport) : Delivery and transportation service of objects from a departure address to an arrival address.
• Handling: Loading and unloading of goods.
• Furniture lift: Furniture lift rental.

3. Definition of Express Transport Service

Express Moving transports different types of items from a departure address to an arrival address.

4. Transported objects (Express Transport)

Subject to acceptance by Déménagement Express, any type of object can be transported if it meets the required dimensions. Three categories of dimensions have been defined respectively: small, medium and large quantities.

5. Order, price and payment

5.1. Order process

The Customer subscribes to the service via the Site using the form provided for this purpose. The Customer informs Déménagement Express of the terms of the service he/she desires (type of service, volume, addresses, date, etc.). The request must be made at least 1 business day in advance so that Express Moving can submit an offer to the Client.

5.2. Validation of the order

If the Customer accepts the offer, by email or any other written means, the latter is then committed. By accepting the offer, the Customer confirms the accuracy of the information he has transmitted to Déménagement Express.

5.3. Payment terms

• Customers with subscription without arrears : The invoicing of any Express Transport or Express Clearance service is done according to the terms chosen by the Customer. Payment terms are 10 days upon receipt of the invoice.
• New customers without subscription : Payment for the service must be made Before that the service takes place, at the latest on the day of the service. As soon as the Customer accepts the offer, Déménagement Express issues an invoice payable according to the terms chosen by the Customer.
• Quotes over 1000 CHF : A deposit of 50% must be paid before the service, the balance being paid directly at the end of the service.
• Skip hire and waste disposal costs : These fees are invoiced after the service, if applicable, and payable within 10 days.
• Price adjustment (payment by e-banking) : If the Customer chooses to pay by e-banking before the day of transport, the final invoice may be increased or reduced if the actual transport time does not correspond significantly to the estimate. The difference will be settled in cash at the end of the service (payment by the Customer or reimbursement by Déménagement Express).
• Price adjustment (cash payment) : For Customers who pay in cash on the day of transport, the adjustment will be made at the end of the service.
• Late payment: If the customer does not pay Recyclage Express, the latter is exposed to legal action, because the amount of the service is due in all cases if there has been no cancellation within the time limits.

5.4. Rates

• Express Transport:

• From 100 CHF / hour for a truck and a carrier.
• From 150 CHF / hour for a truck and two transporters.
• From 160 CHF / hour for heavy objects.
• The counting of hours begins as soon as the trip is made to pick up the item.

• Express Clearance:

• Service made on estimate.

• Move:

• Service made on estimate.

6. Cancelation

6.1. Express Transport and Express Clearance

In the event of cancellation, the Client must inform Déménagement Express 1 business day in advance. If this deadline is not met, the service will be invoiced.

6.2. Other services (Moving, Cleaning, etc.)

The Customer may cancel his order free of charge up to 48 hours before the scheduled date of the service. After this period, cancellation fees may be charged, up to 50% of the total amount of the quote.

7. Access to transported objects (Express Transport and Express Clearance)

The transported objects must be accessible by the employees of Déménagement Express. This means that the objects must be at the correct address, at the agreed time, and in front of the building or store in question. The objects must respect the dimensions described by the Customer. If the Customer wants help moving the objects to the truck, he can request it and benefit from an additional moving service which will be invoiced.

8. Unable to provide the service (Express Transport and Express Clearance)

If, for reasons that are not the responsibility of Déménagement Express, the service cannot take place, the Customer is still required to pay for the service. This includes in particular cases where accessibility to the object is impossible. If the dimensions do not correspond to those initially planned, Déménagement Express reserves the right to modify its price or cancel the transport. In all cases, the Customer must pay for the service initially planned.

9. Damage caused

Any damage caused by Déménagement Express to the transported objects is covered by Déménagement Express. An additional charge may be requested if the transported objects have a high value. The Customer must prove the value of the damaged objects and the reimbursement is based on the current value. Reimbursements are made by bank transfer exclusively.

10. Express Clearance: Service

Bulky waste collection. Déménagement Express collects bulky items and clears or recycles them for its customers.

11. Insurance

Express Moving is insured for damage that may occur during the transport of goods. The conditions and limits of the insurance coverage are available upon request.

12. Right of withdrawal

In accordance with Swiss law, the Customer has a right of withdrawal of 14 days from the conclusion of the contract (signing of the estimate), provided that the service has not started. To exercise this right, the Customer must notify Déménagement Express in writing (email or postal mail).

13. Data protection

Déménagement Express processes the Client's personal data in accordance with its privacy policy, available on the Site, and in compliance with the LPD and the GDPR.

14. Modification of the CG

Déménagement Express reserves the right to modify these T&Cs at any time. The new T&Cs will be applicable to orders placed after their publication on the Site.

15. Applicable law and legal forum

These General Terms and Conditions are subject to Swiss law. In the event of a dispute, the courts of the canton of Vaud shall have sole jurisdiction.

16. Company contact details

Recyclage-Express Sàrl Av. de Riond-Bosson 12, 1110 Morges Email: contact@demenagement-express.ch Telephone: 021 703 06 08 ID number: CHE-389.717.581